VisitorLab considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”)
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit VisitorLab’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent.
Contact with us via email On our site you have the opportunity to contact us to ask us questions, for example via the contact form, we ask you for your contact information (e.g. name, email address etc.). We use this data solely in connection with answering the queries we receive.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
You may deactivate your VisitorLab account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted permanently within 30 calendar days.
We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the VisitorLab Site and/or Services. You further agree that VisitorLab shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of VisitorLab’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact : firstname.lastname@example.org.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
You can get more information about VisitorLab by visiting the ‘about VisitorLab’ section of our site. VisitorLab assists its users/customers in providing their end users with a better experience and service as well as assist them in diagnosing technical problems and analyzing user trends. Most importantly, through VisitorLab’s services, the functionality of the VisitorLab Enabled Site can be improved, making them more user-friendly, more valuable, and simpler to use for the end users.