Frequently Asked Questions
Can I try VisitorLAB for free?
Yes, all packages are free for the first 15 days.
How can I make a package change?
You can upgrade or lower your existing package through the panel you can login with your own account. If monthly payment was not successful, your package will be canceled.
Should I make a package selection based on the number of domains?
No, you can use each package for a website. You don't need to get different packages for different domains on your website.
What happens if my data storage period expires?
Your data will be stored according to the data retention period of the package you have. If this period expires, your data will be deleted.
What happens when I run out of credit?
Your account will receive a credit each month depending on your package. (1 credit = 1 session registration).
When finished, all tracking stops until the next filling date. (You can change the package manually from the panel if you wish).
What is your refund policy?
We do have a refund policy, instead of we have 15-day free trial on all packages.
Do you offer annual package prices?
Yes, we can prepare special offers for you when you want to buy an annual package. For detailed information please contact us via firstname.lastname@example.org.
How do I set up VisitorLAB?
I have more questions. Can we talk?
Of course! You can contact us at any time via email@example.com